Features

• IVR Voice Navigation

  Visualize and develop multi-level business processes for users to enjoy self-service by keystroke or voice

• Customer call bounce screen

  One screen displays customer information, contact history and other information to help agents quickly grasp customer needs

• Bulk data import

  Support templates to import customer data in bulk with one click, and quickly assign sales outbound calls for follow-up

• Customer Management

  Convenient follow-up and reminder to advance by phases to help improve sales performance

• Multi-dimensional statistical reports

  Support multiple report types such as call reports, online reports, work orders, etc.

• Real-time monitoring

  Real-time monitoring of user queues, areas and other business information, and provide call quality control functions

Easy to have an expert intelligent call center system

• 

  Telecom-like stability, safe and reliable

  200,000+ hours of trouble-free operation on average, rock-solid softswitch underlay, carrier-grade application standards.

  

  Telecom-like stability, safe and reliable

  200,000+ hours of trouble-free operation on average, rock-solid softswitch underlay, carrier-grade application standards.

• 

  10 years of accumulation, independent research and development, professional and credible

  With more than ten years of industry accumulation, we have evolved from a professional voice service to an omnichannel intelligent "all-rounder".

  

  10 years of accumulation, independent research and development, professional and credible

  With more than ten years of industry accumulation, we have evolved from a professional voice service to an omnichannel intelligent "all-rounder".

• 

  Proven applications in thousands of companies, integrated design

  - Large customer base

  Thousands of enterprises with mature applications, including government agencies, Internet finance, e-commerce micro-business, enterprise services, etc.

  - All-in-one design

  More than 100 versions have been evolved, with full functionality, continuous improvement of user experience and perfect details.

  

  Proven applications in thousands of companies, integrated design

  - Large customer base

  Thousands of enterprises with mature applications, including government agencies, Internet finance, e-commerce micro-business, enterprise services, etc.

  - All-in-one design

  More than 100 versions have been evolved, with full functionality, continuous improvement of user experience and perfect details.

The overall framework of Smooth Call Center System

Industry Application Scenarios

• 
  Public Service Hotline

  Gas, electricity, heat, water

• 
  Government Service Hotline

  Emergency hotlines: 110, 122, 119, 120, non-emergency hotlines beginning with 123/p>

• 
  Bank Customer Service Hotline

  Hotline beginning with 95

• 
  Customer service hotline for medium and large enterprises

  400, 800 hotline

Supporting Hardware

• 
  KF360呼叫中心平台

  提供超预期服务并快速的达成更高业绩水平，助力企业打造更高效团队。

• 
  迅时 OM1000-TE（1-4E1）

  OM1000-TE数字中继网关（以下简称“OM1000-TE”），是迅时2020年新推出的数字中继网关。

Success Stories

• 
  某公司

  湖南兴盛优选电子商务有限公司（简称兴盛优选）， 为湖南著名连锁便利店品牌“芙蓉兴盛”孵化的互联网零售企业， 公司注册资金 2000 万 ，注册地为长沙市高新开发区麓谷大道 658 号麓谷信息港，荣获“2018 中国商业年度创新奖”。

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• 
  12123语音服务平台

  湖南省 12123 语音服务平台采用“系统集中，坐席分散”组网建设方案。畅迅信息携手联通，助力湖南省12123语音服务平台搭建，并实现地级市分布建设。

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• 
  某医院

  打造智能化融合通信系统，某医院服务双升级。

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• 
  某集团

  畅迅助力某集团苏州、长沙两地客服新升级，提升用户体验

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